Telecheck: In a very monotone, automated, computer-soundin...
A Telecheck customer review by GetHuman user ~anonymous from November 3rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Telecheck customers when your case took place?
~anonymous: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Telecheck problems)
~anonymous: "Denied Application" was why I was trying to call.
~anonymous's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: In a very monotone, automated, computer-sounding voice, a female service rep answered my questions. It didn't give me any peace of mind. TRS*Telecheck has denied * of my checks in the last few weeks. Although, I have NO checks outstanding, NO bad checks and they will not tell me why they're being so scrutinizing all of a sudden. I am really upset. In asking if there's still a block on my checks, she wouldn't answer me outright, just kept hedging with "each check is checked individually at point of purchase. We can not guarantee acceptance or denial." WTH???
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Telecheck customer service problem that occurred on October 29th, 2017.