Telecheck: My call was answered quickly however* when I wa...
A Telecheck customer review by GetHuman user GetHuman-205402 from November 12th, 2017
Background on GetHuman-205402's case
GetHuman: GetHuman-205402 - can you tell our other Telecheck customers when your case took place?
GetHuman-205402: Yeah. It was morning, on November 3rd.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-205402 a list of common Telecheck problems)
GetHuman-205402: "Eligibility question" was why I was trying to call.
GetHuman-205402's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-205402: My call was answered quickly however* when I was switched to the recovery department I still had to wait over minutes and I still never got anyone. I could've just used the first number I was given, I never recieved an answer with that number neither.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-205402: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-205402: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-205402: For that I would say four out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-205402: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-205402 taken from his Telecheck customer service problem that occurred on November 3rd, 2017.