Telecheck: So this is my story, my check today was decline...
A Telecheck customer review by GetHuman user ~karma from November 16th, 2017
Background on ~karma's case
GetHuman: ~karma - can you tell our other Telecheck customers when your case took place?
~karma: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~karma a list of common Telecheck problems)
~karma: "Eligibility question" was why I was trying to call.
~karma's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karma: So this is my story, my check today was declined at a car dealership without any explanation.*I tried to find out the reason behind the decine and was told that there was nothing wrong with the check and there is nothing that Telecheck can do to fix it.*Come on, you are playing with my money and don't have anything to fix it?*You are not the one who is facing the embarrassment in front of merchant, I am.*Here's my experience with your customer support:**st call gets magically dropped by the rep.**nd rep (Ruth - emp id : ****) says there was nothing wrong with the check but cannot do anything about it.**rd rep (Supervisor Kat - emp ed : ****) says that she do not have access to call or to email my merchant to say that there is nothing wrong with my check.*Come on, your company is making decisions about my money which are not accurate and even after finding about that the decisions aren't accurate cannot do anything to fix the situation?*What kind of company are you running in the first
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~karma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karma: I'd give them a one out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~karma: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~karma: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karma taken from his Telecheck customer service problem that occurred on November 11th, 2017.