Textbooks.com: There should be thousands of complaints out the...
A Textbooks.com customer review by GetHuman user ~Fight Back!! from November 16th, 2017
Background on ~Fight Back!!'s case
GetHuman: ~Fight Back!! - can you tell our other Textbooks.com customers when your case took place?
~Fight Back!!: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Textbooks.com, and if so, how?
GetHuman: And which of these common Textbooks.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Fight Back!! a list of common Textbooks.com problems)
~Fight Back!!: "Complaint" was why I was trying to call.
~Fight Back!!'s review of Textbooks.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Textbooks.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fight Back!!: There should be thousands of complaints out there. They are out there, they are just scattered. They want people to give up pursuit, but there is strength in numbers and there time is coming up soon and long overdue.
GetHuman: Let's quantify your experience contacting Textbooks.com. On a scale of 1 to 5, how easy is it go get help on a Textbooks.com problem?
~Fight Back!!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fight Back!!: I'd give them a four out of five on communication.
GetHuman: And what about Textbooks.com's ability to quickly and effectively address your problem?
~Fight Back!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Textbooks.com customers?
~Fight Back!!: Call them early in the day or late. Don't forget any personal or account information you might need for Textbooks.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fight Back!! taken from his Textbooks.com customer service problem that occurred on November 13th, 2017.
Textbooks.com
1.00 of 5 stars | 1 reviews
~Fight Back!!'s Textbooks.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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