Textbooks.com: why is the website not working
A Textbooks.com customer review by GetHuman user GetHuman-genitovi from December 7th, 2017
Background on GetHuman-genitovi's case
GetHuman: GetHuman-genitovi - can you tell our other Textbooks.com customers when your case took place?
GetHuman-genitovi: Yes. It was middle of the night, on December 4th.
GetHuman: Did you reach out to Textbooks.com, and if so, how?
GetHuman: And which of these common Textbooks.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-genitovi a list of common Textbooks.com problems)
GetHuman-genitovi: "Warranty claim" was why I was trying to call.
GetHuman-genitovi's review of Textbooks.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Textbooks.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-genitovi: why is the website not working
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-genitovi: The website is not working for the last week and I need to be doing my homework. I need to get my work done. Why did I spend money for the website not to work?
GetHuman: Let's quantify your experience contacting Textbooks.com. On a scale of 1 to 5, how easy is it go get help on a Textbooks.com problem?
GetHuman-genitovi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-genitovi: I'd give them a one out of five on communication.
GetHuman: And what about Textbooks.com's ability to quickly and effectively address your problem?
GetHuman-genitovi: For that I would say one out of five.
GetHuman: And finally- any advice for other Textbooks.com customers?
GetHuman-genitovi: Call them early in the day or late. Don't forget any personal or account information you might need for Textbooks.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-genitovi taken from his Textbooks.com customer service problem that occurred on December 4th, 2017.
Textbooks.com
1.00 of 5 stars | 1 reviews
GetHuman-genitovi's Textbooks.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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