The Bon-Ton Stores, Inc.: I shop at the Concord NH store.Frequently I am...
A The Bon-Ton Stores, Inc. customer review by GetHuman user ~Janderson from November 18th, 2017
Background on ~Janderson's case
GetHuman: ~Janderson - can you tell our other The Bon-Ton Stores, Inc. customers when your case took place?
~Janderson: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to The Bon-Ton Stores, Inc., and if so, how?
GetHuman: And which of these common The Bon-Ton Stores, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Janderson a list of common The Bon-Ton Stores, Inc. problems)
~Janderson: "Cancel order" was why I was trying to contact.
~Janderson's review of The Bon-Ton Stores, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's The Bon-Ton Stores, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janderson: I shop at the Concord NH store.Frequently I am frustrated by the registers having no one available to check out with.Today after going to the Lanc****me Counter,the jewlery counters (*) the children's dept and then to the shoe dept,only to find no associate no to take my money for my * items, I left them behind and left the store. It is appalling to me this is how you run a business. You finally have lost my business
GetHuman: Let's quantify your experience contacting The Bon-Ton Stores, Inc.. On a scale of 1 to 5, how easy is it go get help on a The Bon-Ton Stores, Inc. problem?
~Janderson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janderson: I'd give them a two out of five on communication.
GetHuman: And what about The Bon-Ton Stores, Inc.'s ability to quickly and effectively address your problem?
~Janderson: For that I would say one out of five.
GetHuman: And finally- any advice for other The Bon-Ton Stores, Inc. customers?
~Janderson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Bon-Ton Stores, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janderson taken from his The Bon-Ton Stores, Inc. customer service problem that occurred on November 14th, 2017.
The Bon-Ton Stores, Inc.
1.50 of 5 stars | 1 reviews
~Janderson's The Bon-Ton Stores, Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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