The Bon-Ton Stores, Inc.: Ordered on-line. Wanted to cancel before being...
A The Bon-Ton Stores, Inc. customer review by GetHuman user ~sunrunner36 from November 19th, 2017
Background on ~sunrunner36's case
GetHuman: ~sunrunner36 - can you tell our other The Bon-Ton Stores, Inc. customers when your case took place?
~sunrunner36: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to The Bon-Ton Stores, Inc., and if so, how?
GetHuman: And which of these common The Bon-Ton Stores, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~sunrunner36 a list of common The Bon-Ton Stores, Inc. problems)
~sunrunner36: "Overcharge/Strange charge" was why I was trying to contact.
~sunrunner36's review of The Bon-Ton Stores, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's The Bon-Ton Stores, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunrunner36: Ordered on-line. Wanted to cancel before being shipped due to prices not being what I found. Was told I can't cancel but can refuse the order when it comes in than will take * weeks to get a refund.
GetHuman: Let's quantify your experience contacting The Bon-Ton Stores, Inc.. On a scale of 1 to 5, how easy is it go get help on a The Bon-Ton Stores, Inc. problem?
~sunrunner36: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunrunner36: I'd give them a two out of five on communication.
GetHuman: And what about The Bon-Ton Stores, Inc.'s ability to quickly and effectively address your problem?
~sunrunner36: For that I would say three out of five.
GetHuman: And finally- any advice for other The Bon-Ton Stores, Inc. customers?
~sunrunner36: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for The Bon-Ton Stores, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunrunner36 taken from his The Bon-Ton Stores, Inc. customer service problem that occurred on November 12th, 2017.
The Bon-Ton Stores, Inc.
1.50 of 5 stars | 1 reviews
~sunrunner36's The Bon-Ton Stores, Inc. Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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