The District of Columbia Department of Employment Services: I needed a simple answer to a question and kept...
A The District of Columbia Department of Employment Services customer review by GetHuman user GetHuman-156408 from November 18th, 2017
Background on GetHuman-156408's case
GetHuman: GetHuman-156408 - can you tell our other The District of Columbia Department of Employment Services customers when your case took place?
GetHuman-156408: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to The District of Columbia Department of Employment Services, and if so, how?
GetHuman: And which of these common The District of Columbia Department of Employment Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156408 a list of common The District of Columbia Department of Employment Services problems)
GetHuman-156408: "Collecting benefits" was why I was trying to call.
GetHuman-156408's review of The District of Columbia Department of Employment Services customer service
GetHuman: So how would you sum up your experience for GetHuman's The District of Columbia Department of Employment Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156408: I needed a simple answer to a question and kept getting punted to the website that did not have the answer to my question. The office opens at *:** AM, so it's best to call right then. Otherwise you will be on hold forever! I gave up after ** minutes and tried calling first thing in the morning. Same hold music*message in rotation, which was very monotonous.
GetHuman: Let's quantify your experience contacting The District of Columbia Department of Employment Services. On a scale of 1 to 5, how easy is it go get help on a The District of Columbia Department of Employment Services problem?
GetHuman-156408: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156408: I'd give them a two out of five on communication.
GetHuman: And what about The District of Columbia Department of Employment Services's ability to quickly and effectively address your problem?
GetHuman-156408: For that I would say five out of five.
GetHuman: And finally- any advice for other The District of Columbia Department of Employment Services customers?
GetHuman-156408: Call them early in the day or late. Don't forget any personal or account information you might need for The District of Columbia Department of Employment Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156408 taken from his The District of Columbia Department of Employment Services customer service problem that occurred on November 9th, 2017.
The District of Columbia Department of Employment Services
4.00 of 5 stars | 1 reviews
GetHuman-156408's The District of Columbia Department of Employment Services Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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