The IRS: Could not tell me where my Federal Refund was...
A The IRS customer review by GetHuman user ~Beth Humphreys from November 21st, 2017
Background on ~Beth Humphreys's case
GetHuman: ~Beth Humphreys - can you tell our other The IRS customers when your case took place?
~Beth Humphreys: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Beth Humphreys a list of common The IRS problems)
~Beth Humphreys: "Missing Refund" was why I was trying to call.
~Beth Humphreys's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beth Humphreys: Could not tell me where my Federal Refund was, the status, or why it is taking so long to receive. I did NOT get a human, but an automated set of prompts.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Beth Humphreys: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beth Humphreys: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Beth Humphreys: For that I would say four out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Beth Humphreys: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beth Humphreys taken from his The IRS customer service problem that occurred on November 16th, 2017.