The IRS: I am still waiting....it's taking so long to ge...
A The IRS customer review by GetHuman user ~HUMAN VOICE from November 24th, 2017
Background on ~HUMAN VOICE's case
GetHuman: ~HUMAN VOICE - can you tell our other The IRS customers when your case took place?
~HUMAN VOICE: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~HUMAN VOICE a list of common The IRS problems)
~HUMAN VOICE: "Payment Arrangement" was why I was trying to call.
~HUMAN VOICE's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HUMAN VOICE: I am still waiting....it's taking so long to get a voice on the phone. *EVERYTHING IS AUTOMATED!!!!!! what ever happened to customer service? it simply DOES NOT EXIST
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~HUMAN VOICE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HUMAN VOICE: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~HUMAN VOICE: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~HUMAN VOICE: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HUMAN VOICE taken from his The IRS customer service problem that occurred on November 14th, 2017.