The IRS: I cant answer prior questions of Quality becaus...
A The IRS customer review by GetHuman user ~need help from November 25th, 2017
Background on ~need help's case
GetHuman: ~need help - can you tell our other The IRS customers when your case took place?
~need help: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~need help a list of common The IRS problems)
~need help: "Missing Refund" was why I was trying to call.
~need help's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~need help: I cant answer prior questions of Quality because they never answered the PHONE. I would like to know what they do at *:** am when they are getting in, even at *:** or *:**.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~need help: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~need help: I'd give them a four out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~need help: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~need help: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~need help taken from his The IRS customer service problem that occurred on November 22nd, 2017.