The IRS: I didn't want to wait on hold forever, but I di...
A The IRS customer review by GetHuman user ~Mrs. Scrilla Baby from November 26th, 2017
Background on ~Mrs. Scrilla Baby's case
GetHuman: ~Mrs. Scrilla Baby - can you tell our other The IRS customers when your case took place?
~Mrs. Scrilla Baby: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mrs. Scrilla Baby a list of common The IRS problems)
~Mrs. Scrilla Baby: "Fraud" was why I was trying to call.
~Mrs. Scrilla Baby's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mrs. Scrilla Baby: I didn't want to wait on hold forever, but I did after reading the previous comments and held on and after ** minutes I spoke to a nice gentleman who explained what I needed info on from top to bottom... Oh! and *** works! lol
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Mrs. Scrilla Baby: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mrs. Scrilla Baby: I'd give them a five out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Mrs. Scrilla Baby: For that I would say two out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Mrs. Scrilla Baby: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mrs. Scrilla Baby taken from his The IRS customer service problem that occurred on November 18th, 2017.