I guess the IRS is now only run by robots and c...
A The IRS customer review by GetHuman user ~POd Taxpayer from November 21st, 2017
Background on ~POd Taxpayer's case
GetHuman: ~POd Taxpayer - can you tell our other The IRS customers when your case took place?
~POd Taxpayer: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~POd Taxpayer a list of common The IRS problems)
~POd Taxpayer: "Account access" was why I was trying to call.
~POd Taxpayer's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~POd Taxpayer: I guess the IRS is now only run by robots and computers. Oh wait, if that were the case, I'd have my refund by now.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~POd Taxpayer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~POd Taxpayer: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~POd Taxpayer: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
~POd Taxpayer: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~POd Taxpayer taken from his The IRS customer service problem that occurred on November 17th, 2017.