The IRS: The recording said my SSN was incorrect, thus n...
A The IRS customer review by GetHuman user ~Leilani Durrett from November 27th, 2017
Background on ~Leilani Durrett's case
GetHuman: ~Leilani Durrett - can you tell our other The IRS customers when your case took place?
~Leilani Durrett: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Leilani Durrett a list of common The IRS problems)
~Leilani Durrett: "Refund Status" was why I was trying to call.
~Leilani Durrett's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leilani Durrett: The recording said my SSN was incorrect, thus no one could help me. The recording said to call back later, or on another day.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Leilani Durrett: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leilani Durrett: I'd give them a three out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Leilani Durrett: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Leilani Durrett: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leilani Durrett taken from his The IRS customer service problem that occurred on November 23rd, 2017.