The IRS: They helped me half way and then transferred me...
A The IRS customer review by GetHuman user ~Very Irritated from November 22nd, 2017
Background on ~Very Irritated 's case
GetHuman: ~Very Irritated - can you tell our other The IRS customers when your case took place?
~Very Irritated : Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Irritated a list of common The IRS problems)
~Very Irritated : "Refund Status" was why I was trying to call.
~Very Irritated 's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Irritated : They helped me half way and then transferred me to another area that does not have a live person assistance anymore and an automated service told me to go online to get more information. ... Then it hung up on me.. sigh....
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Very Irritated : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Irritated : I'd give them a four out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Very Irritated : For that I would say five out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Very Irritated : Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Irritated taken from his The IRS customer service problem that occurred on November 16th, 2017.