The IRS: Waited about * minutes to be connected with an...
A The IRS customer review by GetHuman user ~Someone used my SS # :-( from November 23rd, 2017
Background on ~Someone used my SS # :-('s case
GetHuman: ~Someone used my SS # :-( - can you tell our other The IRS customers when your case took place?
~Someone used my SS # :-(: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Someone used my SS # :-( a list of common The IRS problems)
~Someone used my SS # :-(: "Update account information" was why I was trying to call.
~Someone used my SS # :-('s review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Someone used my SS # :-(: Waited about * minutes to be connected with an transfer operator, then waited an additional hour and ** minutes to speak with a representative for a * minute call. All of my questions were answered though.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Someone used my SS # :-(: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Someone used my SS # :-(: I'd give them a four out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Someone used my SS # :-(: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Someone used my SS # :-(: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Someone used my SS # :-( taken from his The IRS customer service problem that occurred on November 18th, 2017.