The IRS: Waited more than ** minutes, then someone picke...
A The IRS customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other The IRS customers when your case took place?
~Anonymous: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common The IRS problems)
~Anonymous: "Order a Transcript" was why I was trying to call.
~Anonymous's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Waited more than ** minutes, then someone picked up few times and transferred me to Spanish speaking representative, even though, I requested English speaking one, and then they transferred me to English speaking again and than wait was more than ** minutes before I hang up. Mind you no one even spoke to me, they kept transferring me.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his The IRS customer service problem that occurred on November 23rd, 2017.