The IRS: We're sorry but due to extremely high call volu...
A The IRS customer review by GetHuman user ~Worker paying taxes from November 27th, 2017
Background on ~Worker paying taxes's case
GetHuman: ~Worker paying taxes - can you tell our other The IRS customers when your case took place?
~Worker paying taxes: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Worker paying taxes a list of common The IRS problems)
~Worker paying taxes: "Order a Transcript" was why I was trying to call.
~Worker paying taxes's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worker paying taxes: We're sorry but due to extremely high call volume we are unable to handle your call at this time...call back the next business day. IRS *****. THEIR payment processing company applied MY payment to someone else's SSN so the IRS sends ME a notice that I still owe taxes. I call their pmt proc co and they fix their error, give me reference number and tell me WE have to call IRS and give them the **** ref number, but WE can't get through. Awesome. Love gov't. This is UNREAL. June * ****.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Worker paying taxes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worker paying taxes: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Worker paying taxes: For that I would say three out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Worker paying taxes: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worker paying taxes taken from his The IRS customer service problem that occurred on November 18th, 2017.