The IRS: When I get a hold of a person it's a **. Getti...
A The IRS customer review by GetHuman user ~MeyerS from November 23rd, 2017
Background on ~MeyerS's case
GetHuman: ~MeyerS - can you tell our other The IRS customers when your case took place?
~MeyerS: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~MeyerS a list of common The IRS problems)
~MeyerS: "Order transcript" was why I was trying to call.
~MeyerS's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MeyerS: When I get a hold of a person it's a **. Getting to a person is a -*. I'd like to tar and feather the person(s) who designed their automated phone system. It's downright cruel. There is a very specific path of answers you must enter to speak to an IRS rep, and it involves not really answering the questions accurately. At each point, the automated system explains something you don't need. It might as well be the local weather and cloud patterns. It also endeavors to take as much of your time as possible. For example, enter your social security number. You enter it and it says to enter * if it is a social security number, * if it is a Federal ID number. You enter * for SSN. Then, it repeats your SSN slowly and then says to press * if that is correct. Is this a f***ing joke?
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~MeyerS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MeyerS: I'd give them a three out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~MeyerS: For that I would say four out of five.
GetHuman: And finally- any advice for other The IRS customers?
~MeyerS: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MeyerS taken from his The IRS customer service problem that occurred on November 16th, 2017.