The Miami Herald: Delivery problem
A The Miami Herald customer review by GetHuman user GetHuman-ajloewen from December 4th, 2017
Background on GetHuman-ajloewen's case
GetHuman: GetHuman-ajloewen - can you tell our other The Miami Herald customers when your case took place?
GetHuman-ajloewen: Yup. It was late at night, on December 1st.
GetHuman: Did you reach out to The Miami Herald, and if so, how?
GetHuman: And which of these common The Miami Herald customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ajloewen a list of common The Miami Herald problems)
GetHuman-ajloewen: "Cancel subscription" was why I was trying to call.
GetHuman-ajloewen's review of The Miami Herald customer service
GetHuman: So how would you sum up your experience for GetHuman's The Miami Herald customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ajloewen: Delivery problem
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-ajloewen: We are in our late **'s and have received porch delivery for the past * years. (subscribers since ****) Customer service assured us since this issue arose * weeks ago they would get our porch delivery resumed but * weeks later no one including promised call from district manager did not happen and today we received no p*aper at all. How can we get this corrected. My husband is in long leg braces and uses a wheelchair. This is no way to treat any customer.Code is ****
GetHuman: Let's quantify your experience contacting The Miami Herald. On a scale of 1 to 5, how easy is it go get help on a The Miami Herald problem?
GetHuman-ajloewen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ajloewen: I'd give them a four out of five on communication.
GetHuman: And what about The Miami Herald's ability to quickly and effectively address your problem?
GetHuman-ajloewen: For that I would say one out of five.
GetHuman: And finally- any advice for other The Miami Herald customers?
GetHuman-ajloewen: Call them early in the day or late. Don't forget any personal or account information you might need for The Miami Herald to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ajloewen taken from his The Miami Herald customer service problem that occurred on December 1st, 2017.