Thenerds.net: called mid day and waited on customer service h...
A Thenerds.net customer review by GetHuman user ~frustratedcustomer from November 25th, 2017
Background on ~frustratedcustomer's case
GetHuman: ~frustratedcustomer - can you tell our other Thenerds.net customers when your case took place?
~frustratedcustomer: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Thenerds.net, and if so, how?
GetHuman: And which of these common Thenerds.net customer issues best describes the reason you wanted to talk to them?
(Shows ~frustratedcustomer a list of common Thenerds.net problems)
~frustratedcustomer: "Track order" was why I was trying to call.
~frustratedcustomer's review of Thenerds.net customer service
GetHuman: So how would you sum up your experience for GetHuman's Thenerds.net customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustratedcustomer: called mid day and waited on customer service hold for an hour...did not get an answer, so called sales...waited another half hour with no answer...all to check on an order...DO NOT USE THIS COMPANY!!!!
GetHuman: Let's quantify your experience contacting Thenerds.net. On a scale of 1 to 5, how easy is it go get help on a Thenerds.net problem?
~frustratedcustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustratedcustomer: I'd give them a one out of five on communication.
GetHuman: And what about Thenerds.net's ability to quickly and effectively address your problem?
~frustratedcustomer: For that I would say two out of five.
GetHuman: And finally- any advice for other Thenerds.net customers?
~frustratedcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Thenerds.net to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustratedcustomer taken from his Thenerds.net customer service problem that occurred on November 19th, 2017.
Thenerds.net
1.00 of 5 stars | 6 reviews
~frustratedcustomer's Thenerds.net Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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