Thule: no service on weekends open during work hours s...
A Thule customer review by GetHuman user GetHuman-278552 from November 21st, 2017
Background on GetHuman-278552's case
GetHuman: GetHuman-278552 - can you tell our other Thule customers when your case took place?
GetHuman-278552: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Thule, and if so, how?
GetHuman: And which of these common Thule customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-278552 a list of common Thule problems)
GetHuman-278552: "Cancel order" was why I was trying to call.
GetHuman-278552's review of Thule customer service
GetHuman: So how would you sum up your experience for GetHuman's Thule customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-278552: no service on weekends open during work hours so hard to call. If you want me to spend a lot of money on a rack at least you could be open on saturday. I will not buy without speaking to someone.
GetHuman: Let's quantify your experience contacting Thule. On a scale of 1 to 5, how easy is it go get help on a Thule problem?
GetHuman-278552: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-278552: I'd give them a four out of five on communication.
GetHuman: And what about Thule's ability to quickly and effectively address your problem?
GetHuman-278552: For that I would say five out of five.
GetHuman: And finally- any advice for other Thule customers?
GetHuman-278552: Call them early in the day or late. Don't forget any personal or account information you might need for Thule to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-278552 taken from his Thule customer service problem that occurred on November 18th, 2017.