Ticketmaster: Bought tickets as a gift for my daughter(assumi...

A Ticketmaster customer review by GetHuman user GetHuman-112066 from November 13th, 2017

Background on GetHuman-112066's case

GetHuman: GetHuman-112066 - can you tell our other Ticketmaster customers when your case took place?
GetHuman-112066: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman-112066: I used a twitter page I found on the GetHuman Ticketmaster customer service contact info page: Contact Ticketmaster Customer Service
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-112066 a list of common Ticketmaster problems)
GetHuman-112066: "Complaint" was why I was trying to contact.

GetHuman-112066's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-112066: Bought tickets as a gift for my daughter(assuming I would get paper tickets, like I have in the past)I got paperless tickets and I CANNOT be there to present the card to get her in the door. MORE information on what you are actually buying before you actually buy it would be real helpful!!!!!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
GetHuman-112066: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-112066: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
GetHuman-112066: For that I would say one out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
GetHuman-112066: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-112066 taken from his Ticketmaster customer service problem that occurred on November 5th, 2017.

Ticketmaster

1.78 of 5 stars | 203 reviews

GetHuman-112066's Ticketmaster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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