Tiger Direct: Had to wait over half an hour to get an RMA for...
A Tiger Direct customer review by GetHuman user ~Anon from November 28th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Tiger Direct customers when your case took place?
~Anon: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Tiger Direct, and if so, how?
GetHuman: And which of these common Tiger Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Tiger Direct problems)
~Anon: "Technical support" was why I was trying to call.
~Anon's review of Tiger Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Tiger Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Had to wait over half an hour to get an RMA for something broken in transit. Fairly frustrating. Definitely going elsewhere next time.
GetHuman: Let's quantify your experience contacting Tiger Direct. On a scale of 1 to 5, how easy is it go get help on a Tiger Direct problem?
~Anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a four out of five on communication.
GetHuman: And what about Tiger Direct's ability to quickly and effectively address your problem?
~Anon: For that I would say three out of five.
GetHuman: And finally- any advice for other Tiger Direct customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Tiger Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Tiger Direct customer service problem that occurred on November 26th, 2017.