Tiger Direct: I followed the directions I read on this page t...
A Tiger Direct customer review by GetHuman user ~ColorJoy from November 18th, 2017
Background on ~ColorJoy's case
GetHuman: ~ColorJoy - can you tell our other Tiger Direct customers when your case took place?
~ColorJoy: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to Tiger Direct, and if so, how?
GetHuman: And which of these common Tiger Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~ColorJoy a list of common Tiger Direct problems)
~ColorJoy: "Warranty claim" was why I was trying to call.
~ColorJoy's review of Tiger Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Tiger Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ColorJoy: I followed the directions I read on this page to hit * for new order (which was in fact what I wanted... my web page hung after hitting "place order" and I wanted to be sure they got the order).**I got to talk to Patrick in no time at all. He confirmed that they had my order. He also made sure I had seen a similar product they had in stock with a better price. I had made a deliberate choice not to buy that other item but appreciated that he pointed me to the "sale bundle."
GetHuman: Let's quantify your experience contacting Tiger Direct. On a scale of 1 to 5, how easy is it go get help on a Tiger Direct problem?
~ColorJoy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ColorJoy: I'd give them a one out of five on communication.
GetHuman: And what about Tiger Direct's ability to quickly and effectively address your problem?
~ColorJoy: For that I would say two out of five.
GetHuman: And finally- any advice for other Tiger Direct customers?
~ColorJoy: Call them early in the day or late. Don't forget any personal or account information you might need for Tiger Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ColorJoy taken from his Tiger Direct customer service problem that occurred on November 10th, 2017.