TigerDirect.com: They are quick to take an order, but if you hav...

A TigerDirect.com customer review by GetHuman user ~Sandra Hagwood from November 15th, 2017

Background on ~Sandra Hagwood's case

GetHuman: ~Sandra Hagwood - can you tell our other TigerDirect.com customers when your case took place?
~Sandra Hagwood: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to TigerDirect.com, and if so, how?
~Sandra Hagwood: I used the 888-222-9800 number I found for on the GetHuman TigerDirect.com customer phone number page I was on: TigerDirect.com Customer Service Phone Number
GetHuman: And which of these common TigerDirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandra Hagwood a list of common TigerDirect.com problems)
~Sandra Hagwood: "Returns" was why I was trying to call.

~Sandra Hagwood's review of TigerDirect.com customer service

GetHuman: So how would you sum up your experience for GetHuman's TigerDirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandra Hagwood: They are quick to take an order, but if you have a problem, nobody helps. I need a replacement for the wrong part sent to me and I have only a few hours to reach someone.
GetHuman: Let's quantify your experience contacting TigerDirect.com. On a scale of 1 to 5, how easy is it go get help on a TigerDirect.com problem?
~Sandra Hagwood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandra Hagwood: I'd give them a five out of five on communication.
GetHuman: And what about TigerDirect.com's ability to quickly and effectively address your problem?
~Sandra Hagwood: For that I would say four out of five.
GetHuman: And finally- any advice for other TigerDirect.com customers?
~Sandra Hagwood: Call them early in the day or late. Don't forget any personal or account information you might need for TigerDirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandra Hagwood taken from his TigerDirect.com customer service problem that occurred on November 9th, 2017.

TigerDirect.com

2.00 of 5 stars | 54 reviews

~Sandra Hagwood's TigerDirect.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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