Timberland: Asked about how to prevent foot odor in Timberl...
A Timberland customer review by GetHuman user ~billbb from October 31st, 2017
Background on ~billbb's case
GetHuman: ~billbb - can you tell our other Timberland customers when your case took place?
~billbb: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to Timberland, and if so, how?
GetHuman: And which of these common Timberland customer issues best describes the reason you wanted to talk to them?
(Shows ~billbb a list of common Timberland problems)
~billbb: "Cancel order" was why I was trying to call.
~billbb's review of Timberland customer service
GetHuman: So how would you sum up your experience for GetHuman's Timberland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billbb: Asked about how to prevent foot odor in Timberland sandals, she suggests mild soap and water (doesn't do it) and not putting them in the dryer (!!!) unless I put nothing else in with them. She was polite but clueless.
GetHuman: Let's quantify your experience contacting Timberland. On a scale of 1 to 5, how easy is it go get help on a Timberland problem?
~billbb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billbb: I'd give them a one out of five on communication.
GetHuman: And what about Timberland's ability to quickly and effectively address your problem?
~billbb: For that I would say four out of five.
GetHuman: And finally- any advice for other Timberland customers?
~billbb: Call them early in the day or late. Don't forget any personal or account information you might need for Timberland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billbb taken from his Timberland customer service problem that occurred on October 27th, 2017.
Timberland
1.00 of 5 stars | 3 reviews
~billbb's Timberland Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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