Time Warner Road Runner: Call answered on first ring by a live technicia...
A Time Warner Road Runner customer review by GetHuman user ~Cagey from November 14th, 2017
Background on ~Cagey's case
GetHuman: ~Cagey - can you tell our other Time Warner Road Runner customers when your case took place?
~Cagey: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Time Warner Road Runner, and if so, how?
GetHuman: And which of these common Time Warner Road Runner customer issues best describes the reason you wanted to talk to them?
(Shows ~Cagey a list of common Time Warner Road Runner problems)
~Cagey: "Cancel service" was why I was trying to call.
~Cagey's review of Time Warner Road Runner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner Road Runner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cagey: Call answered on first ring by a live technician. Her accent and her explanation were both a bit of a challenge, and at the end she launched into an upsell sales speech to try to get me to pay more for faster internet, but she got the problem resolved! Hooray!
GetHuman: Let's quantify your experience contacting Time Warner Road Runner. On a scale of 1 to 5, how easy is it go get help on a Time Warner Road Runner problem?
~Cagey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cagey: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner Road Runner's ability to quickly and effectively address your problem?
~Cagey: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner Road Runner customers?
~Cagey: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Time Warner Road Runner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cagey taken from his Time Warner Road Runner customer service problem that occurred on November 5th, 2017.