Time Warner: I was told their would be wiring in place and t...
A Time Warner customer review by GetHuman user ~sammy boy from November 23rd, 2017
Background on ~sammy boy's case
GetHuman: ~sammy boy - can you tell our other Time Warner customers when your case took place?
~sammy boy: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~sammy boy a list of common Time Warner problems)
~sammy boy: "Account Access" was why I was trying to call.
~sammy boy's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sammy boy: I was told their would be wiring in place and there was no wiring in my new home and its three weeks already and they still didn't put in wiring even though I call them the whole day they do nothing!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~sammy boy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sammy boy: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~sammy boy: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~sammy boy: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sammy boy taken from his Time Warner customer service problem that occurred on November 19th, 2017.