Time Warner: Started new acct process before my move. Receiv...
A Time Warner customer review by GetHuman user GetHuman-72316 from November 23rd, 2017
Background on GetHuman-72316's case
GetHuman: GetHuman-72316 - can you tell our other Time Warner customers when your case took place?
GetHuman-72316: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72316 a list of common Time Warner problems)
GetHuman-72316: "Upgrade Account" was why I was trying to call.
GetHuman-72316's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72316: Started new acct process before my move. Received **-** calls daily from various reps reviewing services I wanted. Asked them to stop calling, calls continued. When i returned back from out of state I called them to see when service would be turned on. Told no order showed. Then told I needed to go to their office with my lease. Went, provided lease, paid *st months service. Told service would be turned on next day. Next day no contact from them until knock at door. Time Warner rep there gazing into my house eyeballing Time Warner bag on floor next to TV. He then asked where was "Jane Doe". Told him didn't know her a and just moved in. He appeared to not believe me and kept questioning me about whether I knew her, was she here, who was I. Finally I had to call time warner myself and handed him the phone. I was then informed he was there to turn off service to the house (didn't know it was on under previous tenants name). Then I was told no order existed for my service. Spoke to cust
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-72316: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72316: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-72316: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-72316: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72316 taken from his Time Warner customer service problem that occurred on November 18th, 2017.