Totsy.com: Horrible shipping and customer service! I order...
A Totsy.com customer review by GetHuman user ~Staceylou from November 8th, 2017
Background on ~Staceylou's case
GetHuman: ~Staceylou - can you tell our other Totsy.com customers when your case took place?
~Staceylou: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Totsy.com, and if so, how?
GetHuman: And which of these common Totsy.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Staceylou a list of common Totsy.com problems)
~Staceylou: "Track order" was why I was trying to call.
~Staceylou's review of Totsy.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Totsy.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Staceylou: Horrible shipping and customer service! I ordered two items on October **th and didn't receive the order until November **th, over a month after ordering, of which one of the items was missing. I called and they said sorry I should have received an email saying the one item was discontinued but they didn't send it for some reason. I guess they were just planning on keeping my money for it. Ha! All they offered me for the inconveniences was a $* credit. I will be using that credit on something I don't need for a few months, and then never purchasing from again. It's not worth it!
GetHuman: Let's quantify your experience contacting Totsy.com. On a scale of 1 to 5, how easy is it go get help on a Totsy.com problem?
~Staceylou: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Staceylou: I'd give them a one out of five on communication.
GetHuman: And what about Totsy.com's ability to quickly and effectively address your problem?
~Staceylou: For that I would say two out of five.
GetHuman: And finally- any advice for other Totsy.com customers?
~Staceylou: Call them early in the day or late. Don't forget any personal or account information you might need for Totsy.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Staceylou taken from his Totsy.com customer service problem that occurred on November 2nd, 2017.