Toyota Financial Services: Actually got through to a person pretty quick...
A Toyota Financial Services customer review by GetHuman user ~Dahern from November 21st, 2017
Background on ~Dahern's case
GetHuman: ~Dahern - can you tell our other Toyota Financial Services customers when your case took place?
~Dahern: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Toyota Financial Services, and if so, how?
GetHuman: And which of these common Toyota Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Dahern a list of common Toyota Financial Services problems)
~Dahern: "Recover account" was why I was trying to call.
~Dahern's review of Toyota Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dahern: Actually got through to a person pretty quick, but navigating the automated menu to find out how to get person was intentionally difficult and frustrating. Because of that I gave the "*" rating.
GetHuman: Let's quantify your experience contacting Toyota Financial Services. On a scale of 1 to 5, how easy is it go get help on a Toyota Financial Services problem?
~Dahern: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dahern: I'd give them a one out of five on communication.
GetHuman: And what about Toyota Financial Services's ability to quickly and effectively address your problem?
~Dahern: For that I would say one out of five.
GetHuman: And finally- any advice for other Toyota Financial Services customers?
~Dahern: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dahern taken from his Toyota Financial Services customer service problem that occurred on November 13th, 2017.