Toyota Financial Services: Not happy! I was told that if I didn't make a p...
A Toyota Financial Services customer review by GetHuman user ~Jill from November 28th, 2017
Background on ~Jill's case
GetHuman: ~Jill - can you tell our other Toyota Financial Services customers when your case took place?
~Jill: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Toyota Financial Services, and if so, how?
GetHuman: And which of these common Toyota Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Jill a list of common Toyota Financial Services problems)
~Jill: "Returns" was why I was trying to call.
~Jill's review of Toyota Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jill: Not happy! I was told that if I didn't make a payment on my account then it would affect my credit! Let me start by saying none of this is my fault! So I shouldn't be getting punished by you all! I bought a car from you with full intent to be still driving and paying for it! Unfortunately some hit ME and totaled my brand new car * weeks into having it. I am in the process of closing on a home. I did not EXPECT this accident occur obviously! I also had put down $****.** towards your dealership towards the car I not longer have! So to tell me I need to hand over MORE money or else... Is not cool! Call the girl who hit me! She owes it not me because now I don't have a car or my $**** to put towards another car and I need all the cash I have now to go buy a car cash since you guys can't replace my car without running my credit first! My credit can't be ran for at least * more weeks due to underwriting on my new house purchase but I have NO car now so I have to buy cash since no ken can hel
GetHuman: Let's quantify your experience contacting Toyota Financial Services. On a scale of 1 to 5, how easy is it go get help on a Toyota Financial Services problem?
~Jill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jill: I'd give them a four out of five on communication.
GetHuman: And what about Toyota Financial Services's ability to quickly and effectively address your problem?
~Jill: For that I would say five out of five.
GetHuman: And finally- any advice for other Toyota Financial Services customers?
~Jill: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jill taken from his Toyota Financial Services customer service problem that occurred on November 19th, 2017.