Toys ''R'' Us: Had a live person who began to help me then lef...
A Toys ''R'' Us customer review by GetHuman user ~sugarmama from November 13th, 2017
Background on ~sugarmama's case
GetHuman: ~sugarmama - can you tell our other Toys ''R'' Us customers when your case took place?
~sugarmama: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~sugarmama a list of common Toys ''R'' Us problems)
~sugarmama: "Cancel an order" was why I was trying to call.
~sugarmama's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sugarmama: Had a live person who began to help me then left me on hold for over ** minuets then music*advertisement loop ran out and just dead silence for another * before I hung up
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~sugarmama: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sugarmama: I'd give them a one out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~sugarmama: For that I would say one out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~sugarmama: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sugarmama taken from his Toys ''R'' Us customer service problem that occurred on November 10th, 2017.