Toys ''R'' Us: I had a very disappointing experience yesterday...
A Toys ''R'' Us customer review by GetHuman user ~angryvero from November 14th, 2017
Background on ~angryvero's case
GetHuman: ~angryvero - can you tell our other Toys ''R'' Us customers when your case took place?
~angryvero: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~angryvero a list of common Toys ''R'' Us problems)
~angryvero: "Cancel an order" was why I was trying to call.
~angryvero's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angryvero: I had a very disappointing experience yesterday in Toys R Us Hato Rey Puerto Rico I recently purchased a * inch Tabeo Tablet for my daughter during the month of December. The thing is the equipment turned out to be defective tablet wont turn, the screen didn't work. So I went yesterday to the Toys R US Where I bought it the one in Hato Rey, Puerto Rico, to have it exchanged by another tablet or for a refund. And not only did I wait sooo long in line I was attended by this obnoxious assistant manager , whom which after looking @ the tablet just simply told me she couldn't accept the tablet because the manufacturing company wouldn't accept it. I told her the Tablet had arrived like this yet she didn't do much or anything to help out in this situation. All I can say is that Toys R US.. should emphasize more on customer service which is very low quality, they don't seem to hire a lot of employees although the stores are very big. Sometimes you have to walk around for a while through out th
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~angryvero: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angryvero: I'd give them a five out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~angryvero: For that I would say four out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~angryvero: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angryvero taken from his Toys ''R'' Us customer service problem that occurred on November 6th, 2017.