Toys ''R'' Us: I was hung up on * times.. * time by a supervis...
A Toys ''R'' Us customer review by GetHuman user ~Mr. Burkhardt from November 12th, 2017
Background on ~Mr. Burkhardt's case
GetHuman: ~Mr. Burkhardt - can you tell our other Toys ''R'' Us customers when your case took place?
~Mr. Burkhardt: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Toys ''R'' Us, and if so, how?
GetHuman: And which of these common Toys ''R'' Us customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Burkhardt a list of common Toys ''R'' Us problems)
~Mr. Burkhardt: "Issue with order" was why I was trying to call.
~Mr. Burkhardt's review of Toys ''R'' Us customer service
GetHuman: So how would you sum up your experience for GetHuman's Toys ''R'' Us customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Burkhardt: I was hung up on * times.. * time by a supervisor after a "Misty" a female suporvisor hung up on me after her only saying "hello" i called * more times within * minutes and was told off and hung up on . And i only call because i need evidence for an appeal's case i asked for misty's last name and i was told no and hung up on.. I want something done now.. My name is James burkhardt i would like someone higher up listening to my phone calls and ask why am i treasted like this.. Over a seasonal job i had with you guys ..I will be contacting a lawyer. GOOD DAY.
GetHuman: Let's quantify your experience contacting Toys ''R'' Us. On a scale of 1 to 5, how easy is it go get help on a Toys ''R'' Us problem?
~Mr. Burkhardt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Burkhardt: I'd give them a one out of five on communication.
GetHuman: And what about Toys ''R'' Us's ability to quickly and effectively address your problem?
~Mr. Burkhardt: For that I would say five out of five.
GetHuman: And finally- any advice for other Toys ''R'' Us customers?
~Mr. Burkhardt: Call them early in the day or late. Don't forget any personal or account information you might need for Toys ''R'' Us to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Burkhardt taken from his Toys ''R'' Us customer service problem that occurred on November 3rd, 2017.