TracFone Wireless: Also, getting the supervisor to tell me what wa...
A TracFone Wireless customer review by GetHuman user ~Very Disappointed from November 24th, 2017
Background on ~Very Disappointed's case
GetHuman: ~Very Disappointed - can you tell our other TracFone Wireless customers when your case took place?
~Very Disappointed: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Disappointed a list of common TracFone Wireless problems)
~Very Disappointed: "Transfer Phone Number" was why I was trying to call.
~Very Disappointed's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Disappointed: Also, getting the supervisor to tell me what was in the notes from a call I had made during the previous month, when I had gotten some real help, was like pulling teeth. When the supervisor finally told me, he was very vague about it, but he basically told me that those bonus minutes could only be added manually once and never again. But the person who had added those bonus minutes manually for me had told me to call again when I received that text again, so that didn't make any sense. Also, I am only giving them * stars for communication because it is asking me how well I understood. I understood, but they didn't act like they understood me. So the communication was actually very poor.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Very Disappointed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Disappointed: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Very Disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Very Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Disappointed taken from his TracFone Wireless customer service problem that occurred on November 17th, 2017.