TracFone Wireless: Do not try to use WORD as your PASSWORD. Number...
A TracFone Wireless customer review by GetHuman user ~Omnigusted from November 27th, 2017
Background on ~Omnigusted's case
GetHuman: ~Omnigusted - can you tell our other TracFone Wireless customers when your case took place?
~Omnigusted: Yes I can. It was late at night, on November 23rd.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Omnigusted a list of common TracFone Wireless problems)
~Omnigusted: "Cancel service" was why I was trying to call.
~Omnigusted's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Omnigusted: Do not try to use WORD as your PASSWORD. Numbers only. No one*no part of the recorded "assistance" made that clear. I phoned *** *** **** ******** and got someone who barely speaks English. He said HE was going to change my password, also that he had to transfer call to someone who would REGISTER my phone.**nd person, equally lacking in good English, said I did not have to register my phone. *The man who transferred my call to *nd person did not tell me what he was changing my passNUMBER to. *Total of *** minutes to learn that I will lose received voice mail*missed calls, when as *nd person said, I will have to have a *nd phone to use to set up new passNUMBER myself.*Man who said he was going to change passWORD was wrong about that. Also was wrong about how I have to register phone. Why in the world was that man hired???? Poorly-learned English As Second Language, lied, and I had nearly as much trouble understanding the *nd person as I did with the *st person.*As soon as possible I am
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Omnigusted: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Omnigusted: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Omnigusted: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Omnigusted: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Omnigusted taken from his TracFone Wireless customer service problem that occurred on November 23rd, 2017.