TracFone Wireless: Great service, so happy to talk to a human, and...
A TracFone Wireless customer review by GetHuman user ~Johnny Alaska from November 28th, 2017
Background on ~Johnny Alaska's case
GetHuman: ~Johnny Alaska - can you tell our other TracFone Wireless customers when your case took place?
~Johnny Alaska: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnny Alaska a list of common TracFone Wireless problems)
~Johnny Alaska: "Service problem" was why I was trying to call.
~Johnny Alaska's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnny Alaska: Great service, so happy to talk to a human, and not an automated call. They need to put this * on the new ph package, rather than the *-***-***-****
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Johnny Alaska: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnny Alaska: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Johnny Alaska: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Johnny Alaska: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnny Alaska taken from his TracFone Wireless customer service problem that occurred on November 18th, 2017.