TracFone Wireless: I ask for phone no. in Miami at first she said...
A TracFone Wireless customer review by GetHuman user ~Disappointed from November 26th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other TracFone Wireless customers when your case took place?
~Disappointed: Yes. It was evening, on November 23rd.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common TracFone Wireless problems)
~Disappointed: "Add Minutes" was why I was trying to call.
~Disappointed's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: I ask for phone no. in Miami at first she said, she had it then she didn't. I did get the e-mail address.It took a while for her find it. I blame corporate for not hiring people that u can understand these people are in other countries.I also wish they would display there phone no. in Miami.Then u could call and get the problems taken care of, with someone u understand. Corporate you need to take care of this problem.We pay are money we deserve better customer service. The girl tried to do her best. She should have Corporate No. She didn't.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Disappointed: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his TracFone Wireless customer service problem that occurred on November 23rd, 2017.