TracFone Wireless: I have been trying for an hour to add the phone...
A TracFone Wireless customer review by GetHuman user ~JoAnne osgood from November 26th, 2017
Background on ~JoAnne osgood's case
GetHuman: ~JoAnne osgood - can you tell our other TracFone Wireless customers when your case took place?
~JoAnne osgood: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~JoAnne osgood a list of common TracFone Wireless problems)
~JoAnne osgood: "Transfer Phone Number" was why I was trying to call.
~JoAnne osgood's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoAnne osgood: I have been trying for an hour to add the phone card minutes that I purchased today with no luck at all please call my home phone so this can be resolved. I have a very ill family member and need that phone ***-***-****
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~JoAnne osgood: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoAnne osgood: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~JoAnne osgood: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~JoAnne osgood: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoAnne osgood taken from his TracFone Wireless customer service problem that occurred on November 20th, 2017.