TracFone Wireless: I locked my cell and lost my book.I am ** years...
A TracFone Wireless customer review by GetHuman user ~berneva rainey from November 25th, 2017
Background on ~berneva rainey's case
GetHuman: ~berneva rainey - can you tell our other TracFone Wireless customers when your case took place?
~berneva rainey: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~berneva rainey a list of common TracFone Wireless problems)
~berneva rainey: "Lost or Stolen Phone" was why I was trying to call.
~berneva rainey's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~berneva rainey: I locked my cell and lost my book.I am ** years old and wanted this phone so bad.I called the numberand the lady was so nice,she helped me step by step and assured me it would be ok.Not many places offer a free service and so polite and professional.thank you..we had it back to brand new.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~berneva rainey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~berneva rainey: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~berneva rainey: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~berneva rainey: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~berneva rainey taken from his TracFone Wireless customer service problem that occurred on November 17th, 2017.