TracFone Wireless: I purchased Air Time through the website. When...
A TracFone Wireless customer review by GetHuman user ~Pissed Off from November 24th, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other TracFone Wireless customers when your case took place?
~Pissed Off: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common TracFone Wireless problems)
~Pissed Off: "Cancel service" was why I was trying to call.
~Pissed Off's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: I purchased Air Time through the website. When ** minutes had passed, I called this supposedly expeditious number, and they told me there was no record of the transaction, even though I had in my had my PRINTED copy! It's time to find a new provider. They've become a train wreck!!!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Pissed Off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say four out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his TracFone Wireless customer service problem that occurred on November 21st, 2017.