TracFone Wireless: I recently got a new Tracfone and tried to tran...
A TracFone Wireless customer review by GetHuman user ~FEDUP!! from November 23rd, 2017
Background on ~FEDUP!!'s case
GetHuman: ~FEDUP!! - can you tell our other TracFone Wireless customers when your case took place?
~FEDUP!!: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~FEDUP!! a list of common TracFone Wireless problems)
~FEDUP!!: "Cancel service" was why I was trying to call.
~FEDUP!!'s review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FEDUP!!: I recently got a new Tracfone and tried to transfer service and my number, which I have had for years znd years and have all my business contact on it. The service transferred, but the number did not. I called immediatetly and told them I HAD to haave my old number and why. They created a ticket, said they would send me a new SIM card, and when I activated that, I would have my old number back. After getting the SIM and calling and being on hold for ** minutes, the person who answered, in barely understanable English, put me on hold again to "confer with her supervisor." After about another * or * minutes, she came back on and told me my old number was no longer available. I told her that was the reason I called and opened the ticket. She said she could not help me. Well, maybe US Cellular or AT&T can. This is just the last in a long line of prohlems with Tracfone. It's cheap, yes. The old saying is true--you get what you pay for! I'm done with this worthless company@
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~FEDUP!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FEDUP!!: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~FEDUP!!: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~FEDUP!!: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FEDUP!! taken from his TracFone Wireless customer service problem that occurred on November 13th, 2017.