TracFone Wireless: I try to add minutes and gave them my credit ca...
A TracFone Wireless customer review by GetHuman user ~richard francescangeli from November 24th, 2017
Background on ~richard francescangeli's case
GetHuman: ~richard francescangeli - can you tell our other TracFone Wireless customers when your case took place?
~richard francescangeli: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~richard francescangeli a list of common TracFone Wireless problems)
~richard francescangeli: "Lost or Stolen Phone" was why I was trying to call.
~richard francescangeli's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard francescangeli: I try to add minutes and gave them my credit card number, and call back, and was toll to wait ** minutes to * hr. to see if minutes were added. I did this but still do not see minutes as of this time?
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~richard francescangeli: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard francescangeli: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~richard francescangeli: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~richard francescangeli: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard francescangeli taken from his TracFone Wireless customer service problem that occurred on November 19th, 2017.