TracFone Wireless: I used this service for the first time when I c...
A TracFone Wireless customer review by GetHuman user ~Frustrated in Ohio from November 26th, 2017
Background on ~Frustrated in Ohio's case
GetHuman: ~Frustrated in Ohio - can you tell our other TracFone Wireless customers when your case took place?
~Frustrated in Ohio: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in Ohio a list of common TracFone Wireless problems)
~Frustrated in Ohio: "Pay bill" was why I was trying to call.
~Frustrated in Ohio's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in Ohio: I used this service for the first time when I couldn't find any phone number for TracFone that would connect me with a person. My call was answered immediately and my problem resolved in less than * minutes.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Frustrated in Ohio: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in Ohio: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Frustrated in Ohio: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Frustrated in Ohio: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in Ohio taken from his TracFone Wireless customer service problem that occurred on November 17th, 2017.