TracFone Wireless: Just got this Unimax android phone. I couldn't...
A TracFone Wireless customer review by GetHuman user ~danor53 from November 28th, 2017
Background on ~danor53's case
GetHuman: ~danor53 - can you tell our other TracFone Wireless customers when your case took place?
~danor53: Yup. It was evening, on November 26th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~danor53 a list of common TracFone Wireless problems)
~danor53: "Device Support" was why I was trying to call.
~danor53's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danor53: Just got this Unimax android phone. I couldn't enter the pin number from an airtime card. I called, but couldn't understand or hear the person. I need somebody from this country to talk to.*I also can't hear very well on this phone even though the volume is up as far as it will go. Manual is not very clear on how to add my contacts. Right now I am very unhappy with TracFone and their phones.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~danor53: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danor53: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~danor53: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~danor53: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danor53 taken from his TracFone Wireless customer service problem that occurred on November 26th, 2017.