TracFone Wireless: Only a few seconds waiting for a person. Wante...
A TracFone Wireless customer review by GetHuman user ~joyce from November 22nd, 2017
Background on ~joyce's case
GetHuman: ~joyce - can you tell our other TracFone Wireless customers when your case took place?
~joyce: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~joyce a list of common TracFone Wireless problems)
~joyce: "Service problem" was why I was trying to call.
~joyce's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joyce: Only a few seconds waiting for a person. Wanted to transfer from one active phone to an old inactive phone. Rep was very kind and knew exactly what I wanted. Now I need to wait for a new sim card (*-* days)and I can complete the transfer via tracfone website. Very impressed with service!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~joyce: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joyce: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~joyce: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~joyce: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joyce taken from his TracFone Wireless customer service problem that occurred on November 16th, 2017.