TracFone Wireless: The woman's help was excellent, though English...
A TracFone Wireless customer review by GetHuman user ~Long-time Tracfone Customer from November 28th, 2017
Background on ~Long-time Tracfone Customer's case
GetHuman: ~Long-time Tracfone Customer - can you tell our other TracFone Wireless customers when your case took place?
~Long-time Tracfone Customer: Yup. It was late at night, on November 26th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Long-time Tracfone Customer a list of common TracFone Wireless problems)
~Long-time Tracfone Customer: "Device Support" was why I was trying to call.
~Long-time Tracfone Customer's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Long-time Tracfone Customer: The woman's help was excellent, though English was her second language and a bit difficult to understand at times. My frustration was trying to figure out how to talk to a real person to begin with after being hung up on by the system * times first, and then being put on hold for so long once I finally did get through.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Long-time Tracfone Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Long-time Tracfone Customer: I'd give them a five out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Long-time Tracfone Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Long-time Tracfone Customer: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Long-time Tracfone Customer taken from his TracFone Wireless customer service problem that occurred on November 26th, 2017.