TracFone Wireless: This re seem to be on top of his game. He made...
A TracFone Wireless customer review by GetHuman user ~BradT1 from November 18th, 2017
Background on ~BradT1's case
GetHuman: ~BradT1 - can you tell our other TracFone Wireless customers when your case took place?
~BradT1: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~BradT1 a list of common TracFone Wireless problems)
~BradT1: "Transfer Phone Number" was why I was trying to call.
~BradT1's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BradT1: This re seem to be on top of his game. He made several comments about how this account had been mishandled, including how the rep the previous day had deactivated the sim card. This is why i am on day * of trying to get service, and this is transfering from one tracfone to another. This is inexcusable. Now I am being told it will be another * days since they are going to have to ship another sim card. Carlos was todays rep. At least I could understand him.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~BradT1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BradT1: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~BradT1: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~BradT1: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BradT1 taken from his TracFone Wireless customer service problem that occurred on November 10th, 2017.